In the event of our customers requiring technical advice and support for any of our products, we are pleased to be able to offer the following help and advice:

Get help, support and share ideas on our forum here:

Latest software downloads and updates here:

For Solidworkstm support, customers can access the Customer Portal. In order to do this they need to create an account from this link.
Customers who have a current contract of subscription will have access, among other features, to the Knowledge Base. Here they can find information and solutions to common issues. On our website, under Training and Support, Learning Resources and Administration Guides, users can also download the installation guides.
However, if customers cannot solve the problem themselves they can contact the Customer Center if it is a licensing, activation or Customer Portal issue.

Try our service support request fax back form:

Please ensure that the software is up to date by checking versions with the latest versions available below. Most issues are discovered and resolved in the latest versions.

If you wish to contact us directly, you must have the following information ready, so we can help as quickly and efficiently as possible

• - Machine Serial Number (from machine ID panel)
• - Registered user's name / company name
• - The machine control software name and version number (from the "Help/About"  menu option)
• - The wording of any error messages that appear on your computer screen, if applicable
• - A list of the steps that were taken to lead up to the problem
• - A list of any maintenence work that has been carried out on the machine or PC

Telephone or email our Technical Support Team:
Tel: +44 (0) 1484 728000
Fax: +44 (0) 1484 728080
Email: service@denford.co.uk

Try the customer services section for details on our training services

Please look through the following categories for help and updates for your particular software or machine: